Credit Karma is a personal finance company that allows members to check their credit score for free and access financial offers and sets of recommendations like credit cards, personal loans, and more. Since launching in 2007, Credit Karma has worked to combine technology with data to help make personal finance easier for everyone. Acquired by Intuit in 2020, Credit Karma currently has over 1,700 employees across offices in New York, NY, Charlotte, NC, Oakland, CA, Los Angeles, CA, San Diego, CA, and London, England.
Credit Karma was looking for a way to better execute its promotion cycles. Promotion cycles at Credit Karma require input from a variety of stakeholders, including the executive team, team leads, HR leaders, and the managers of eligible employees. Over time, this cross-functional process required over 30 different spreadsheets containing key business information. This led to various operational inefficiencies, such as poor tracking of key data, version control issues, and comprehensive feedback.
Wanting to get ahead of any risk, Credit Karma set out to find a tool that could streamline the organization’s promotion cycles. The Credit Karma team hoped to find a new tool that could unify compensation and HR data in one interface and make it easy for business leaders to access and utilize the information.
“Systematically, you need a place that keeps track of changes, so you can avoid errors and missed opportunities. We wanted a tool that was a single source of truth where business leaders could enter in promotion recommendations and adjustments, and automatically kick off an approval chain.” – Wendy Blakeman, Director of Compensation, Credit Karma
Credit Karma chose to implement Pave to automate many elements of the promotion cycle so the organization could spend less time on admin and more time making informed promotion decisions. The company chose Pave because Blakeman felt the design and UI could help her team accomplish tasks more quickly.
Pave’s implementation team even customized Credit Karma’s software to account for all internal requirements and processes. The Pave implementation included:
Since modernizing its promotion cycle through Pave’s scalable software, Credit Karma has been able to:
“With Pave, HR leaders can now easily go in and see who’s approved for a promotion, their new compensation, and how it impacts the budget. There’s much less back and forth. We didn’t think we could get something like this up and running so quickly, but the Pave team understood our needs and worked to ensure it was ready for our next promotion cycle.” – Wendy Blakeman, Director of Compensation, Credit Karma
With Pave fully implemented for promotion cycles, Credit Karma is now looking for additional ways to derive value out of the Pave system, such as using Pave for budget planning and creating training sessions for managers on the Pave software. Credit Karma would like all of its managers to be capable of using Pave in a self-serve way going forward.
“The feedback across the board has been positive. HR leaders find the system easy and intuitive.” – Wendy Blakeman, Director of Compensation, Credit Karma